Picoult's peer-to-peer journey with India's leading payment gateway:- www.deekpay.com

PayUmoney, the leading online payment gateway in India, has earned the trust of 350,000 merchants. We are always working hard and committed to drive the growth of online business. To celebrate our Merchant Peer Journey, we have launched a series of Business Inspiration Stories. In this series, we'll feature a selection of super merchants, delve into their experiences and inspire you with their journey. In the first part of the series, we introduce you to Picol, a fast-growing material handling company in India.

"PayUMoney is our trusted partner and a key factor in enabling everyone in Picoult to move towards a 'happy moving' experience." -- Picoult

Moving into your new dream home or office but don't know how to move the furniture and memories from your old home? Picoult is the end of all your worries! Here is a snapshot of the world of Picoult:

The Birth of Picoult

Moving house can be a demanding task, especially if you do it alone! Picoult is the brainchild of a group of young businessmen in April 2015. It was born after extensive research in the field of logistics and home services. These findings helped the team identify the problems consumers face during relocation. Picoult's philosophy focuses on standardised and high quality relocation services.

Challenges facing Picoult

The market is flooded with providers with insufficient expertise, making it difficult for consumers to find movers that are both reliable and reasonably priced. "We offer a quality service at a good price. All too often, many removals companies sacrifice quality of service in order to reduce prices, which can lead to damage, delays, losses and last-minute price changes."

To overcome these challenges, Picoult has come up with an innovative approach that focuses on the following three areas:

Hassle-free moving

A simple and quick tech support booking process, along with notifications and tracking, makes the moving experience easy. Three-minute booking process and you can customise the date of your move.

Trained team to execute safe moves

All staff and vendors are highly trained and up-skilled to pack and move your belongings with care from one place to another.

Customer-centred services

In the Indian relocation industry, Pequor's customer-centric service philosophy is a rarity. Picol has successfully transformed the usually weak after-sales customer care:

Customer Experience Team

Customer Satisfaction Team

Together, these teams are committed to providing impeccable customer service and focusing on the needs of each and every client.

+1: Additional benefits: one-stop shop facilitation

All pre and post move services can be easily accessed by the customer. Pre-move services include electrical, plumbing, carpentry, appliance installation and more.

Picoult & PayUmoney Payment Gateway

The relocation industry relies on cash transactions. This usually leads to last minute price increases. The ease of the payment process is also an important part of the overall customer experience. An efficient and responsive payment gateway is essential for a hassle-free moving experience for customers.

Picoult initiates system-generated quotes based on customer preferences. Integration with PayUmoney allows customers to select a personalised quote and book moving services online. The payment gateway ensures that once the quote is finalised, the price will not change.

"Our integration with PayUmoney fills this gap and frees customers from the hassle of cash transactions. The experience with this payment gateway is unrivalled!"

The future of Picoult

To simplify the customer experience, Picoult is developing several innovations. Its one-stop solution is popular among leading organisations that need to relocate frequently. Its clients include brands like Aditya Birla Fashion, Ola and Akamai. In addition to residential relocations, Picoult also handles commercial relocations (office and retail) as well as employee mobility for organisations. For more information, you can learn more about Picoult.

If you are an existing PayUmoney merchant, please comment below for recommendations. If you are not yet part of a payment gateway, create a PayUmoney account today and be featured in our upcoming series!