E-commerce businesses - automate COD refunds with PayU Payouts and win customer loyalty:- www.deekpay.com
Providing a seamless payment experience is critical in the customer experience process. This is especially true for cash on delivery (COD) refunds, which have long been a problem for e-commerce businesses. In the past, it took 3-5 days for the refunded amount to be returned to the customer, and such delays would undoubtedly create a bad experience for the latter and lead to more complaints.
The longer it takes for refunds to be processed, the more customers will worry about the ecommerce brand. Conversely, if you can process refunds immediately, this will encourage them to use your platform more and build trust.
At PayU, we are constantly striving to introduce innovative payment solutions that improve the customer experience for all types of businesses. We've changed the way ecommerce businesses process refunds so that even COD orders can be refunded quickly and easily!
One of our innovative products, PayU Payouts, enables merchants to instantly transfer refunds directly into customers' bank accounts. Learn more about PayU Payouts.
Multiple ways to initiate instant refunds for your COD orders
First, sign up on PayU. You can use any of the following three ways to initiate an instant refund for COD orders:
Directly from your dashboard - add customer details such as bank account number, IFSC code, amount, etc. in a CSV file and upload it to your dashboard; initiate a refund.
API Integration - This approach is developer friendly and easy to use. Click here for API reference. "Smart Send" & Payout Link - With our new "Smart Send" feature, you don't have to worry about collecting and filling in your customers' bank account details yourself! You can make payments to anyone at any time without having to manually collect bank account details! Click here to find out how "Smart Send" works!
How PayU Payout works
You can provide refunds directly to your COD customers by following these three simple steps to their bank accounts:
1. Fund your PayU Payouts account - Fund your Payouts account via RTGS or NEFT.
2. Add customer details - Add customer details like bank account number, IFSC code, amount etc. in a CSV file and upload it to the dashboard (as mentioned above) and enter the refund amount.
3. Release the refund immediately with a single click - your customer will receive the money in their bank account immediately.
Reasons you should use PayU to process refunds for COD orders
Increased Customer Loyalty - When customers are able to receive refunds instantly, their trust in the e-commerce shop or business increases, which makes them come back to your site repeatedly. Faster refunds keep customers happy and help retain them.
Automated Reconciliation - Payments can be automated and you can save time on manual reconciliations. Powerful Dashboard - You can add funds, track and download reports through PayU dashboard. Refunds can be initiated even during public holidays - You can process refunds for your customers 24 hours * 7 days. There is no limit to the number of refunds you can make per day!
This is what our customers say about PayU Payouts:
"We use Payouts for payment distribution. It's easy to use and we can easily track and download all reports from the dashboard - Pravin Patel, MD, Maayo LLP."
reach a verdict
You run an e-commerce business and provide excellent service to your customers. Why not enhance their payment experience by making it memorable with instant refunds? Who knows, your one-time customers may turn into your loyal consumers! Not only can you initiate refunds, but you can also use PayU Payouts to distribute vendor payments, employee payroll, and more. Learn more about Payouts and other payment solutions.