Please take care to guard against fraudulent SMS and calls regarding KYC suspension or expiry, account freezes and fake rewards! :- www.deekpay.com

If you receive any text messages claiming:

A. your Paytm KYC has expired

B. May need to be updated

C. or your account will be frozen within 24 hours

Please do not trust these messages. These are scammers trying to get access to your details and scam you out of your hard-earned money. If someone calls and asks you to download apps such as QuickSupport or Anydesk to complete or update your KYC, do not download these apps as they can be used by fraudsters to take over your Paytm account and steal your money.

Scammers have been sending random panic-inducing SMSes threatening that users' Paytm accounts will be frozen or KYC will expire and asking them to call a specific number provided in the SMS to resolve the issue. After that, they use two tactics to trick gullible genuine customers.

The first tactic is that they will pretend to be Paytm's customer service and ask you to install apps like AnyDesk, TeamViewer, QuickSupport etc. to reactivate/update or complete your KYC.Once the apps are installed, it usually generates a 9-digit address code, which is shared to allow the scammers to remotely access and view your device's screen. Once they are able to see your screen, all your mobile banking apps or Paytm apps can be accessed by these fraudsters and they can carry out transactions through your accounts including UPI and wallet.

Due to the latest security features introduced in our app, fraudsters will ask you to open Paytm.com in your mobile browser instead of the Paytm app so that they can see your password in plain text. Once they have access to your password, the fraudster will access the account from their device (for OTPs, they don't need to ask explicitly as they can read it directly from the device screen) and start the fraudulent transaction.

Therefore, please ignore all such communications and do not download any apps just because someone sends you a text message and calls you asking you to do so, or log in to any payment apps when the screen is visible to others.

The second tactic is that they get your password and OTP for login and transactions by creating fake websites that look and feel similar to Paytm's website. They will create the following website:

- www.paytmuser.com

- www.kycpaytm.in

- jn29832.ngrok.io/index.php etc.

They can create countless such websites and URLs, so the safest way is to remember that Paytm will never ask you to enter any details on any website (except Paytm.com). They may ask the customer for the URL over the phone or send it via SMS (if the URL is long or complex).

Most of these sites are far from real applications and do not have the "secure" padlock symbol (not using the HTTPS security protocol that all trusted platforms and sites now use).

Once the customer visits this site, they will ask the user to enter their password, OTP and card number or their CVV and then possibly the OTP of the transaction, all of which once entered and submitted will be displayed in plaintext to the fraudsters. They will then use these credentials to take over the customer's account and commit fraud.

Please note: Never enter your credit/debit card details, Paytm PIN, OTP or your card CVV number on any website or URL link sent via SMS.

At Paytm, we will never send you any SMS nor will any Paytm employee ask you to download any app to complete your KYC or unfreeze your account etc. We also do not ask to download any apps to get cashback or lottery winnings. Your cashback and earnings will be deposited directly into your wallet or bank account. The only place to view the real offers is to visit the Cashback & Offers section of your trusted Paytm app.

Please note: Your Paytm KYC can only be done at an authorised KYC point or at the doorstep of a Paytm representative. Also, Paytm cashback will only be credited to your Paytm wallet or bank account. We do not send any links to claim cashback.

Please always remember:

1. Paytm Complete KYC can only be done at authorised KYC points through face to face meetings with our agents.

2. Paytm's SMS on complete KYC only contains links to book an appointment with our KYC agent or find the nearest KYC point.

3. Paytm will never call you to ask you to install any apps.

4. we will not send any SMS/email regarding Paytm minimum KYC.

5. You don't need any support to complete minimum KYC with Paytm, it is a self-service process.

6. We do not send any links to receive cashback. Your cashback will be deposited directly into your Paytm wallet or bank account.

7. Paytm employees will never ask you for any PIN, OTP, password, password reset link, debit/credit card CVV or PIN or bank details.

8. When a Paytm agent comes to complete KYC for you, check their identity documents.

9. Paytm will not ask you to enter your PIN or Card CVV or your OTP on random links or any other URL except Paytm.com.

10. Paytm will not ask you to pay any registration fees or taxes to claim your prizes or tickets or offers. Please do not fall for this scam.

Stay alert! Stay safe!