ePaisa Payment Gateway: In the midst of the serious challenges posed by the new coronavirus pandemic, PayU understands that the anxiety and stress faced by its employees is particularly significant. Prolonged home working, social isolation and lack of financial security have all added to the emotional volatility of the employees. In times of uncertainty like these, we want to reassure our employees that PayU is always there for them.

PayU understands that the anxiety and stress faced by employees is particularly significant in the face of the severe challenges posed by the new coronavirus pandemic. Prolonged home working, social isolation and lack of financial security have all added to the emotional volatility of the staff. In times of uncertainty like these, we want to reassure our employees that PayU is always there for them.

To this end, PayU has partnered with ComPsych to launch the Employee Assistance Programme (EAP), which provides professional counselling services and resources for employees during COVID-19. The programme, which includes confidential counselling, legal support and financial information, is available to employees 24 hours a day, 7 days a week.

Whether employees need some extra support or are stressed by the news of the new crown epidemic, the wide range of services offered by the EAP will help them get back on track.

**We're here to help! **

Employees simply register on the website, enter the organisation (PayU) ID provided and create an account. They can also call a dedicated toll-free number to speak to a counselling professional who will listen to their concerns and direct them to the services they need.

**What services will employees receive in the PayU EAP? **

- **Confidential Counselling**: The EAP is designed to provide short-term counselling services to employees and their families to help them deal with their problems in a constructive manner and prevent them from getting worse. Employees can consult with professionals at any time regarding marital and family problems, stress, anxiety, depression, grief and loss, work stress, and substance abuse.

- **Legal support**: It is not easy to find a balance between the demands of personal life and work responsibilities, especially when it comes to legal issues.The EAP provides legal counselling services to help employees deal with various legal issues. Employees can seek guidance from legal experts over the phone.

- **FINANCIAL INFORMATION**: Against the backdrop of many businesses facing the impact of COVID-19 and reductions in employee pay, money management and how to cope with the financial crisis is at the forefront of everyone's mind. Employees can call a toll-free number to get answers from on-staff financial experts on budgeting, debt management, tax issues, and more.

**GuidanceResources® Online Services**: Employees can access timely, professional information online on thousands of topics including relationships, work, school, children, health, legal, finance and leisure.

In addition to this initiative, PayU has added the COVID-19 treatment programme to its employee insurance policy, which covers employees and their family members. In addition, we have introduced a 24-hour emergency IVR service number to support employees.

**Summary**

We are committed to supporting our team during the COVID-19 health crisis. With the new coronavirus challenging every aspect of our lives, we feel a responsibility to look after the health and well-being of our team.

We stand united and encourage teams to seek any additional help they may need at this time. Please visit our website to learn more about our products and the initiatives we are taking to support businesses and communities during the outbreak.