How does Shopify/WooCommerce integrate with Middle East payment gateways?
When integrating a payment gateway to Shopify or WooCommerce in the Middle East, localisation compliance, user habits and payment method diversity need to be considered. Here are the key steps and considerations:
I. Mainstream payment gateway options in the Middle East
-
Credit cards/international programmes
- Checkout.com: Mada (Saudi Debit Card), Visa/Mastercard support, covering multiple countries in the Middle East.
- PayFort(Affiliated with Amazon): supports Saudi/UAE Mada, Apple Pay, instalments.
- Telr: Local bank transfers and credit cards are supported in the UAE, Saudi Arabia and Egypt.
-
Alternative payment methods
- STC Pay(Saudi mobile wallet)
- BenefitPay(Bahrain)
- Fawry(Egyptian cash payments)
-
Islamic Finance Compliance OptionsAsIslamicGate(Interest-free instalments in line with Sharia).
Second, Shopify integration steps
-
Add officially supported gateways via the Shopify backend:
- go into
Settings > Payments
, search for supported gateways (e.g. Checkout.com).
- go into
-
Extend localisation options with third-party plugins:
- Tap Payments: Support for Mada and KNET in GCC countries.
-
API Custom Integration (for gateways without official plugins): via Shopify Payments API or third-party services such asPrimerAggregate multiple channels.
III. WooCommerce Integration Solution
-
Plugin Marketplace Solutions:
// WooCommerce commonly used plugin sample code snippet (Telr as an example)
add_filter('woocommerce_payment_gateways', 'add_telr_gateway');
function add_telr_gateway($gateways) {
$gateways[] = 'WC_Gateway_Telr';
return $gateways.
}
Recommended Plugin:Telr Official Plugin / PayFort WooCommerce Plugin
-
REST API manual docking:
Using WooCommerce'sWC_Payment_Gateway
Classes develop custom modules that call the Middle East Gateway API.
IV. Key considerations
- 📜 compliancy:
- PCI DSS certification is a must; SAMA licence is required for Saudi Arabia and CBUAE approval is required for UAE.
- 💱 Currency and Language:
- Shopify doesn't support Arabic RTL layout by default, it needs to be modified with a theme or applied by LangShop.
- 🚫 repudiation risk:
- Enable Address Verification System (AVS), especially for high-risk Cash on Delivery (COD). - ⏱️ settlement cycle:
- Negotiate shorter settlement terms (e.g., daily for STC Pay vs. regular T+7).
V. Testing and optimisation recommendations
1️⃣ Sandbox tests all edge cases (e.g. failed Mada transactions).
2️⃣ A/B testing of checkout page location preferences - e.g. Kuwaiti users prefer KNET to credit cards.
Exclusive programmes for a specific country (e.g. Qatar) can be further explored if required!
VI. Payment optimisation strategies for selected countries in the Middle East
1. Saudi Arabia (KSA) focus programme
-
mandate:
- must support Mada(Saudi local debit card network, accounting for 60%+ of non-cash transactions).
- VAT invoices need to include the tax code (15% tax rate), recommended plug-ins such as ZATCA Compliance Plugin.
-
instalment:
integrated (as in integrated circuit)TamaramaybeTabby("Buy now, pay later" giant with 4 interest-free periods). Shopify users can use the official app:Tabby Shopify. -
Mobile wallet penetration:
increase STC Pay(viaMyFatoorahaggregation), the transaction success rate is 20% higher than credit cards.
2. United Arab Emirates (UAE) Key Details
-
Local preferred method:
- Emirates NBD / Mashreq Bank's Direct Debit Gateway.
- Apple Pay popularity is high, make sure Checkout.com or PayFort enable the option.
-
Regulatory note:
All e-commerce companies are required to show the AED price including 5% VAT on the checkout page and refunds must be made within 14 days.
3. Special needs of Egypt
- 💵 cash-led economy:
integrated (as in integrated circuit)Fawry(covering 90,000+ offline outlets), WooCommerce can be usedFawry Official Plugin. - 🏦 Bank transfer issues:
Due to foreign exchange controls in Egypt, international gateways may delay settlement, it is recommended to use local processors such asPaymob.
VII. Technical troubleshooting checklist
|Problem Phenomenon|Possible Causes|Solutions
|—|—|—|
|Mada transaction rejected |Dedicated BIN list not enabled (e.g. "440647") |Contact payment gateway to get the latest BIN rules|
|Arabic garbage|Database character set not UTF8mb4|Changing MySQL Encoding|
Telr Callback FailureServer IP is not whitelistedSubmit the server IP of the merchant backend to Telr technical support|Telr Technical Support
VIII. Performance and cost optimisation
1️⃣ routing logic:
make use ofNuveiThe smart routing feature automatically prioritises Saudi user requests to the Mada network to reduce fees (0.81 TP3T vs Visa's 2.51 TP3T).
2️⃣ Sandbox test account::
Application links for each platform:
3️⃣ abandoned order to salvage::
For areas with high COD orders (e.g. Egypt), configure SMS alert tools such asSMSAgency Middle East Service Provider.
IX. Alternative programme options
If mainstream gateway audits are blocked:
✅ Areeba (Lebanon, GCC support)
✅ Geidea (Saudi Arabia, low monthly fee)
✅ HyperPay (Iraq/Jordan specialised coverage)
Need more detail on a particular country process (e.g. OMR currency handling in Oman)? Please advise specific scenarios!