Fraud Awareness - Understanding Voice Phishing Scams and Keeping Your Information Safe, Paytm Payments Bank:- www.deekpay.com

Fraud prevention is especially important in this day and age. The so-called "Voice Phishing" (Vishing) is a type of fraud wherein the fraudster lures the customer into revealing confidential personal information over the phone, such as customer ID, M-PIN, password, verification code, credit/debit card number, card expiry date and CVV code. The fraudsters may disguise themselves as Paytm or Paytm Payments Bank officials or even use technology to mask the real phone number so that you see the caller ID as a legitimate customer service number 0120 3888 388 or 011 3399 6699.

Here are some of the common luring techniques used by scammers:

1. "Hello Sir/Madam, you have won an exclusive offer for top customers only. Please provide us with your credit/debit card details so that we can transfer the prize to your bank account."

2. "Hello, this is Paytm customer care. We are running a nationwide identity verification campaign. After completing the identity verification, you will be able to receive up to Rs. 10,000 on your Paytm wallet. However, I need you to provide proof of identity and credit/debit card details."

3. "Hello, this is Paytm customer care. I am happy to inform you that you have received an additional Rs. 5000 cashback on your latest purchase. Please provide your credit/debit card number so that we can transfer the amount directly to your bank account."

4. "Congratulations! You have been nominated as a 'Top Paytm Merchant' in your region and are now eligible for a special enhancement pack. This will further enhance the limit of your Paytm wallet. Please provide proof of identity and credit card details to avail this offer."

5. "Hey, this is customer service from Paytm/Paytm Payments Bank. As we have recently transferred your wallet from One97 to Paytm Payments Bank, I need to verify your account otherwise your balance will be lost. You need to reset your password to paytm123 or some other fixed setting and tell me the one-time verification code. Alternatively, you need to provide details of the card used for wallet recharge and share the OTP received on your mobile."

When you receive such suspicious calls, texts or emails, follow these precautions:

[Should have done]

1. Hang up immediately and provide us with the fraudulent telephone number via our customer service hotline 011 3399 6699.

2. If you have inadvertently disclosed Paytm Wallet information to others, please contact us immediately.

[Shouldn't have done it]

1. Do not disclose any confidential information in response to unsolicited phone calls, text messages or emails.

2. If you receive a text or phone call requesting sensitive information or OTP, do not provide this information.

3. Do not open or forward these suspicious links, whether by email, text message or chat.

4. Do not send the link to reset your password to anyone.

5. Do not set a password suggested by someone else.

At Paytm Payments Bank, we always work tirelessly to ensure that you are protected from online frauds. If you experience anything suspicious, please contact us immediately at paytm.com/care or call us back on 011 3399 6699 after hanging up on a suspicious caller.

Stay alert and safe!